Refund Policy

 

Thank you for choosing Beaded by Jess for your jewellery needs. We take pride in the craftsmanship of our products and want you to be satisfied with your purchase. Please read our refund policy carefully before purchasing.

1. Transit Damage:

• If your product arrives damaged in transit, please contact us within 30 days of receiving your order.
• To initiate a refund or replacement, you must provide photographic proof of the damaged item.
• Contact us via email at beadedbyjessofficial@gmail.com to report transit damage.

2. Breakage after Receipt:

• If your product breaks within 30 days of receiving it, you are eligible for a refund or replacement.
• To qualify, you must provide photographic evidence of the broken item.
• Contact us promptly at beadedbyjessofficial@gmail.com to initiate the refund or replacement process.

No Returns Policy:

• Please note that Beaded by Jess does not accept returns. Due to the unique and personalised nature of our handcrafted jewellery, we are unable to accommodate return requests.

3. Conditions and Rules:

• Refunds or replacements are only applicable within the first 30 days after receiving the product.
• Products that show signs of misuse, mishandling, or damage beyond normal wear and tear may not be eligible for a refund or replacement.
• By purchasing from Beaded by Jess, you agree to these conditions and rules.

4. Contact Information:

• For all refund or replacement inquiries, please contact us via email at beadedbyjessofficial@gmail.com.
• Include your order number, a description of the issue, and photographic evidence in your email.

Please Note:

• Refunds will be processed within 7 business days after approval.
• Replacements will be sent out promptly, subject to product availability.

 

Thank you for your understanding. For any inquiries, contact us at beadedbyjessofficial@gmail.com.